Intelligent Virtual Assistant (IVA) Agent

Intelligent Virtual Assistant Agent Service part of Core Business functions of OneDigitalXP platform,

• Built with NLP powered engine - understands contextual specific intent and responses.

• Support multi-language Text-to-Speech and ASR

• Real time Bi-directional Streaming

• The IVA agent is integrated with data analysis services for sentiment analysis and further takes action can be configured.

• In built-conversation recording facility (Text, Voice conversation) with integrated analysis services can help perform Quality Control functions of Customer interactions.

• The agentic Process Orchestration service is driven by the IVA agent which adopts based on models, data analysis and environmental factors.

AI/ML services

·OneDigitalXP comprises of core generic technical and AI Services.

·The platform incudes agentic Process Orchestrator which can process based on decision and adaptation of AI services.

Technical Services

• NLP powered Chatbot Service

• Channel Integration services - Whatsapp, Email

• LLM powered Auto Speech Recognition (ASR)

• Text to Speech Conversion Service (TTS)

• Database Services for multiple SQL databases and MongoDB

• 3rd Party System Integration and Transformation services

• Batch Process service

Core AI/ML Services

• · Intelligent Virtual Assistant (IVA) Agent

• · Sentiment Analysis

• · Recommendation

• · Classification

• · Anomaly Identification

High Predictability, Low Code

OneDigitalXP - Low Code Citizen Development Platform with in-built pre-built business functions and templates.

User with business knowledge can model the process and its contents visually with guided UI. Platform includes:

•Entity modeler – for defining entities and virtual data elements. Entities shall map to underlying physical data.

•Business Function and Process Modeler – for defining business functions by leveraging with either pre-developed Data model or with new model definition. Provides capability to define and optimize process with rule driven process orchestration as well as include our AI agents to adaptation of process based on environment conditions.

Simplifies the implementation with high predictability, reliability.

Low cost, High Reusability

• OneDigital XP platform’s unique approach of Virtual data modelling allows to leverage underlying physical data from existing Database or Services.

• Platform can integrate with existing SQLDB, Mongo and any HTTP/REST endpoints.

• Will save cost, time and avoid errors due to:

  o Duplication of Data and cost of Data Synchronization

  o Data migration

  o Infra cost